I am an OkCupid user in Spain, and for the last three days, I have been constantly receiving the “It’s not you, it’s us” technical error in the official Android application whenever I try to send messages. Because of this, I am completely unable to send any messages through the app, and the problem occurs every time without interruption. I have not made any recent payments, such as subscriptions or boosts, but I still expect the service to function properly. I request that this technical error be fixed as quickly as possible and that a proper investigation be carried out and explained, so that I can use the messaging feature of the application again without interruption. I kindly ask you to review my account and the Android app behaviour in detail and resolve this error as soon as possible.
I recently downloaded the OkCupid app and was using it routinely without any issues. However, the app suddenly started showing errors and has become completely unusable. Initially, it displayed a boost purchase suggestion, but the page to complete the purchase wouldn’t load. When I attempted to log...
Dear OkCupid Support Team, I’ve been unable to access my OkCupid account since April 14. Every time I try to log in, the app fails to verify my phone number, even though it’s the same number I’ve always used. When I log out and attempt to sign back in an hour later, I receive the same error message...
I recently paid for OkCupid, but I haven’t been able to log into the app at all. Despite making the payment, the app continuously shows a verification error and won’t allow me to access my account. I haven’t even fully used the app, yet this issue persists every time I try to log in. This is extrem...
I’ve been trying to log into my OkCupid account for several days now, but no matter what I do, I keep running into errors—both through the mobile app and the website. It keeps rejecting my login attempts and throws up error messages every single time. I know for a fact that I’m entering the correct ...
I keep getting a "general verification error" on the app, preventing me from sending messages, especially in private chats. This is infuriating, especially since I'm a Premium member and paying for this service! I've tried everything to fix it: I deleted and reinstalled the app, re-verified my acco...
Comments