I sent out a package from the Haznedar branch in Istanbul on November 2, 2023, but I still haven't received my delivery, even though I have an invoice to support it. My package seems to have gone missing with the courier service. Even though a considerable amount of time has passed since that date, up until April 17, 2024, no steps have been taken and there has been complete silence. No delivery of the invoiced products has been made, and a refund has not been issued. I haven't received any communication or assistance regarding the matter. I would like to apologize for the quality of service provided by Sürat Kargo. I kindly request a prompt refund.
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
My package arrived at Altunizade Sürat Kargo on 04.11.2024. Considering the high volume of orders due to November sales, I didn’t check the tracking status. However, on 09.11.2024, at 10:05 a.m., my package was marked as out for delivery and then returned at 10:07 a.m. I am certain that it was never...
On November 10, 2024, at 17:04, my package was marked as delivered to my workplace by Sürat Kargo. Since it was a Sunday and my workplace was closed, I could not receive the package. Assuming it would be delivered on Monday, I waited, but it did not arrive. On Tuesday, I visited the courier company,...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
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