Despite being at home, my package from Dolap didn't arrive. When I looked at the tracking page, I found a message stating, "Product could not be delivered, please contact the branch." I contacted Sürat Kargo branch six times, and every time they assured me that my package was out for delivery and would arrive that very day. They actually encouraged me to have faith in them. By 6 PM, I called once more, only to discover that the branch had closed, and my package was still nowhere to be found. I am really disappointed with how this situation was managed. It seems as though my time and trust were utterly overlooked. I still have no idea where my package is, and getting clear information from anyone has been impossible.
I have been selling through Dolap, and for the past week, my package has been lost at the Tepeören branch of Sürat Kargo. Despite multiple attempts to get information, I have received no updates or assistance. Both my customer and I are stuck in this situation, unable to move forward, which has been...
Hello, I recently made an online purchase, and my product was scheduled for delivery by Sürat Cargo. Surprisingly, I received a notification stating that it was delivered at 16:19. However, the cargo was nowhere to be found. In an attempt to resolve the situation, I asked my neighbor downstairs if s...
For the past two weeks, my package has not been delivered due to the awful service of this Sürat Cargo branch. They send vague messages at odd hours claiming the package is “out for delivery” but never call or attempt to deliver. They leave notes saying, "We arrived, couldn’t find the location," yet...
I ordered a book from the Dolap app. The books arrived at the Sürat Kargo branch in my area within a few days, but they have been sitting there for 8 days. The status says "out for delivery," but I haven't received anything. I reached out to Dolap customer service, but they couldn’t provide clear in...
I recently had an issue with Sürat Kargo that has left me very upset and dissatisfied. My package was collected by the Gürsel branch on September 2nd, and the next day, it was marked as out for delivery by the Çamlıca branch. However, it wasn’t delivered, and I didn’t receive any updates. I patientl...
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