I first purchased a monthly upgrade plan on Superprof, and everything seemed fine — I received profile interactions and increased visibility. Believing things would improve even more, I upgraded to a yearly membership.
However, since that day, I haven’t received a single message. I have to send messages to every student individually. The system tells me to “add reviews,” which I do, but still, nothing changes. I constantly have to remind people about everything, and I can’t understand why the platform became so inactive right after I paid.
During the monthly plan, the platform gives you hope — but once you switch to the annual plan, the engagement disappears completely. This system uses teachers and then leaves them unsupported and ignored.
The yearly upgrade was completely unnecessary, and I demand a refund. I will not let this matter go unresolved.
While using Superprof, I believed that I had purchased only a one-month subscription. However, without my knowledge or consent, the second month’s fee was also charged to my credit card. A new charge was made on November 28, 2025, but I only noticed it on December 1 when I checked my credit card sta...
Through the Superprof platform, I was charged twice during the payment process for no valid reason. I have been unable to reach anyone for support, and I urgently request a full refund of the duplicate charge. If I’m paying for a one-month service, how can the system withdraw the fee twice? It make...
Superprof claims that no payment will be taken unless a teacher responds, but the site is completely money-oriented. The fee is charged even before any teacher replies. I want the fee they took from me to be refunded. I'm not happy, and I will share my complaint at all social media channels unless t...
I purchased a one-month membership from Superprof. For an entire month I received no responses. Without asking me, they kept renewing my membership every month and charged my credit card. If necessary, I will take this to court. Once it’s proven I’m right, they will also have to cover attorney fees...
I tried the Superprof platform for my daughters as a trial for general lessons, and it was stated that it would be a one-time payment of about $5. However, for almost a full year, money has continued to be withdrawn from my account regularly, and the total amount charged has exceeded $24. These paym...
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