When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an automated call to inform me a few hours later that "the issue has been resolved" before closing the case. I have no idea what to do anymore. In this era where the internet is not a luxury, I am a designer working from home, and this issue forces me to go to the office every day. For Superonline, this may be a simple connection issue, but it has completely disrupted my daily routine and work schedule. Some of my tasks are done at home, some at the office, and I have equipment I need to use at home, creating multiple difficulties. Since I have to drive to the office, I also have additional daily expenses for fuel and parking. In short, this issue has not only caused extra financial burden but has also worn me out mentally. Yesterday, I inquired about the cancellation fee, and if it had been a reasonable amount, I would have immediately terminated my subscription. However, the fee is high. Still, the moment my contract ends, the first thing I will do is get rid of Superonline. I have realized that no matter how many times I call, I will only hear lies and scripted responses without any real action. That is why I am sharing my complaint here. Superonline, which I have used for years, has completely deteriorated as a company. Their service is terrible, and they do not care about their customers' struggles. I am now researching how to take this issue to the Consumer Arbitration Board and exercise my right to cancel. If I can find a way to terminate my subscription without paying the cancellation fee, I will cancel it immediately. After all these years, I now understand that choosing Superonline was a mistake. Especially for those who rely on the internet to work and earn a living, Superonline is nothing but regret.
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I am not satisfied with the Turkcell Superonline home internet service. I have been experiencing frequent disconnections with my internet for a long time. All devices in our home have trouble connecting to the internet. My spouse has contacted customer service multiple times regarding this issue, an...
I use Turkcell Superonline, but since Saturday, my internet connection has gone away, I thought it was a simple infrastructure problem at first, but it became a problem that cannot be solved day by day, I created a fault record, they said the teams will contact you, no one contacted when I talked to...
Comments