I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronger than normal before leaving. They mentioned that the infrastructure team might be responsible. So far, the process seemed routine, but when I tried to contact Turkcell again for support, I noticed their communication channels were unavailable, and the live support line kept disconnecting. This has caused significant financial loss. I urgently request that your team come and fix the issue. If this cannot be resolved, I demand a subscription cancellation free of charge. I never experienced such problems with TurkNet, where I could always reach a representative. A major company like Turkcell should not avoid its customers. I need an immediate resolution.
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I use Turkcell Superonline, but since Saturday, my internet connection has gone away, I thought it was a simple infrastructure problem at first, but it became a problem that cannot be solved day by day, I created a fault record, they said the teams will contact you, no one contacted when I talked to...
I use Turkcell Superonline internet service. I've had several internet disruptions and have requested technical assistance several times. I've been without internet for days on end. They charged me twice for technical service costs for faults in their own infrastructure without explaining why or bla...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
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