I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of today, my internet connection is down again! Since I work from home, this situation severely disrupts my work, and the constant postponements without any permanent solution are causing significant inconvenience. Despite having a contract, the continuity of the service is not being maintained. I demand an immediate and permanent solution to these recurring outages and compensation for my inconvenience. Otherwise, I will file a complaint with regulatory authorities such as BTK and the Consumer Arbitration Board. Please provide a solution now!
I have been experiencing interruptions with my Turkcell Superonline internet connection for a long time. Despite reporting it multiple times, the issue has not been permanently resolved. Finally, today they said they would send a team. And today, the Turkcell Superonline team came to my address and conducted an inspection. They determined that the problem was due to the high signal level of the ont device installed during the summer. They made the necessary adjustments, stating that the signal should be at a certain level. When I asked if I would experience connection issues again, they said there would no longer be a problem.
However, shortly after the team left, my internet connection was interrupted again. I continue to experience the same problem, and it is clearly evident that a permanent solution has not been provided.
Instead of constantly creating complaint records and waiting for technical support, I demand that this issue be definitively resolved. Otherwise, I will file an official complaint with the BTK.
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
I'm writing to voice my extreme disappointment with the recent interruption of Turkcell Superonline's home internet connection. As someone who relies ...
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