I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is done. Nobody comes, and no real solution is provided. As a customer, I pay for this service and expect a stable internet connection in return. If the problem is truly caused by Türk Telekom, then it is your responsibility to cooperate with them and resolve it. It is unacceptable to leave a customer waiting and suffering for weeks with no action. I rely on this internet connection for work, online classes, and daily needs. Having to endure such poor service for this long has become intolerable. I demand an immediate and permanent solution. Otherwise, I will cancel my subscription and escalate this matter to the relevant legal authorities.
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
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