My experience with Superonline has been incredibly disappointing; their lack of assistance is unmatched. I have been using their service for a year, and I have called them at least twenty times about problems with my Wi-Fi signal, yet no solution has been offered. The connection is incredibly weak; the signal barely reaches a meter inside my house. When I requested a modem replacement, they insisted on a fee. My contract is set to end tomorrow, and when I reached out today to cancel, they insisted that I pay an early termination fee for just one day in order to close my account. This disappointing service has caused me to move my family members away from Turkcell to different providers. I truly regret my decision to go with Superonline and anticipated a higher level of customer care from such a prominent provider.
I've been using Superonline for years; I used to buy it for my workplace, and I tried to buy it everywhere I went because I was so pleased with it until last year. I've been experiencing blackouts in my home for the past year, and the most recent outages lasted nearly a month. I haven't had internet...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
Comments