On September 9, my Superonline 50 Mbps fiber internet service was completely cut off at my home. I called customer service that day and was told someone would get back to me within a few hours, but no one called. On September 10 at 3:30 PM, an authorized representative called and asked me to be home immediately, but since I was at work, this was not possible. They said they would come by noon the next day. I took time off work and waited at home for four hours. The technical service that came checked the modem and connections and said the problem was not at my home but was caused by a crushed fiber cable in the apartment building and that another team would come and look at it. Today is September 14, and I have been without internet for six days. No one is calling me, and when I call, they say they can refer me to a paid technical service if I want. I don't want to pay again for a service I already pay for. I have called customer service many times, and they only say that my case has been forwarded as urgent and that I will be called for an appointment. However, no solution is offered, and my problem continues. I live in Talas district, Kayseri, and my customer number is: 57049348. My expectation is that the relevant teams will contact me as soon as possible and resolve the fiber cable issue free of charge. I demand that my problem be resolved urgently.
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our bu...
I am a Superonline subscriber using the 50 Mbps campaign home internet service at my address. As of 28.11.2025 at 01:50, my internet connection was completely cut off and I have been without any service for 8 days. During this entire period I have not been able to receive any internet service at all...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
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