I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
I am a Superonline user with the number 5320**12 and have been a Turkcell customer for about two to three years. For the past two to three months, I’ve been using a ZTE zxhn H267AV2 modem with a 50 Mbps internet service. Even though I’m in the same room as the modem, the 5G connection doesn’t work a...
For 10 years, Turkcell Superonline has been providing poor service without making any investments, offering the same speed to the 180-household, two-block Kozz Ankara Site in Etimesgut, Ankara, as well as the surrounding complexes. In our site, TurkNet is installing fiber cables directly to homes an...
My 1000 Mbit internet speed dropped to 100 Mbit—just one-tenth of what I’m paying for. When I called customer service, they claimed everything looked fine and didn’t offer any help. I submitted a complaint with a screenshot using their own speed test tool, but I never received a response. They openl...
In relation to my Superonline internet subscription, my connection speed was reduced to 512 Kbps due to a delayed payment. After I completed the payment, the internet speed was immediately restored to its original level. However, an additional ₺200 “reactivation fee” was added to my bill. I was only...
Superonline 1000 Mbps Fiber Internet Service Does Not Match the Speed I Receive! I subscribe to Turkcell Superonline’s 1000 Mbps fiber internet service, but for months the actual speed I’ve been receiving fluctuates between 90–150 Mbps. Despite calling customer service multiple times, they keep insi...
I encountered significant issues with Superonline when moving my house from one district to another: First Call: 29.04.2025, 15:04 The representative confidently assured me that I should call two days before the move, and everything would be handled. Second Call: 02.05.2025, 12:30 Despite knowing my...
My Superonline customer number is 73675***. I’m a Superonline fiber subscriber and had been using a 25 Mbps internet package until my contract ended. After watching their ads, I upgraded to the 1000 Mbps fiber plan. However, since my modem is Wi-Fi 5, I can’t benefit from the full 1000 Mbps speed. W...
I am a Turkcell Superonline Fiber internet user. Since my 200 Mbps subscription's contract period ended, I upgraded to 1000 Mbps by paying the price difference during the renewal. However, since the upgrade, I have not seen any change in my internet speed. When I call customer service, they claim I’...
Turkcell Superonline offers individual subscribers 1000 Mbps download speed and 50 Mbps upload speed, while corporate subscribers only receive 10 Mbps upload speed. This discrepancy is not only unfair but also negatively impacts our business operations. We've reached out to every possible authority ...
Since 2014, I have been a Turkcell Superonline customer. Unfortunately, over the past year, I have experienced extremely negative issues with my internet service. With only two days remaining on my contract, I did not want to go through the trouble of switching to another provider, so I accepted the...
I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m...
On December 31, 2024, at 3:30 PM, I received a call from a representative named Ms. E***, who introduced herself as my corporate customer representative. She informed me that my current 100 Mbps fiber plan was ending and offered to assist with the renewal. She proposed a tariff with the same speed f...
Superonline customer service sold me a 35 Mbps VDSL service for ₺575. However, they deceived me by reducing the promised speed support of up to 35 Mbps to 25 Mbps. Despite multiple calls to customer service and assurances that the issue would be resolved, I received no concrete solutions. Over time,...
I am experiencing an upload speed drop to as low as 0.2 Mbps when connecting to overseas servers, while I get ~18 Mbps upload speed domestically. Download speeds are 70 Mbps and 100 Mbps, respectively. Despite this clear discrepancy, Superonline confidently blames the issue on Wi-Fi. I’ve repeatedly...
I have a Turkcell Superonline 1000 Mbps internet subscription. For the past 10 days, I’ve been experiencing constant disconnections and download speeds measured in kilobytes. I’ve repeatedly called customer service, and online troubleshooting was attempted but didn’t work. A technician came to my ho...
I am a Turkcell Superonline user with subscriber number 65583026. In 2023, I started my subscription as a non-committed 34mbps VDSL internet user, and I used it this way for a year. When the first year ended and the campaign was over, I signed up for the same package three weeks ago through the Turk...
Hello, I'm a Vodafone home internet customer and my internet commitment has come to an end this month. On my site, the Turkcell Superonline fibre infrastructure was installed 11 years ago for a fee. Given that Turkcell is the sole provider utilizing Superonline infrastructure, I decided to switch to...
Turkcell's internet is not working properly and is extremely slow. We call every day, but there is no solution. They charge a fee to create a cancellation request or a trouble ticket. We are paying for an internet service that we cannot use. It is so slow that we cannot even access WhatsApp. There i...
I'm really disappointed with my decision to get internet from Turkcell. I'm having trouble getting two devices to connect, and my internet speed instantly drops to 5-6 Mbps. My plan guarantees a lightning-fast internet speed of 50 Mbps. Despite multiple complaints, no action has been taken. I want e...
I'm fed up with Turkcell's home internet. I've been using it for 2 years, yet despite paying for 50 MB, I constantly get only 0.1 MB speed. I can't even load a single website without resetting the modem and power cycling it repeatedly. I can barely use it normally for 30 minutes to 1 hour. My contra...
I've been using Turkcell Superonline Fiber for about 10 months now. My package is supposed to provide 25 Mbps, but the actual internet speed I'm getting barely reaches 1.5-2 Mbps. While speed tests show no issues (as seen in the screenshot), the actual download speeds are terrible. Instead of 25 Mbp...
I've been dealing with issues regarding the wireless and wired connections of my Superonline fiber internet. On May 22, 2024, at 10:49 PM, I had a 32-minute conversation with customer service where I explained my problems. The representative checked my modem settings and ran some tests. They reset m...