Since 2014, I have been a Turkcell Superonline customer. Unfortunately, over the past year, I have experienced extremely negative issues with my internet service. With only two days remaining on my contract, I did not want to go through the trouble of switching to another provider, so I accepted the 500 Mbps high-speed package. However, I later discovered that the modem they provided does not support this speed. I specifically informed the customer representative that new subscribers are being given a WiFi 6 modem and that I also needed one since my current modem does not support the upgraded speed. The representative assured me that my current modem was sufficient for my existing 100 Mbps speed and that if an upgrade was necessary, a modem replacement would be provided. Based on this assurance, I went ahead with the 500 Mbps speed upgrade. Now, my internet connection is highly problematic, with 450 ms ping and only 6 Mbps speed, which is just 1% of what I should be receiving. While the company offers suitable modems to new subscribers, it is unfairly neglecting a loyal customer of 11 years. I urgently request a solution to my speed and connection issues, along with a WiFi 6 modem replacement. I expect immediate action to resolve this matter.
Hello, I'm a Vodafone home internet customer and my internet commitment has come to an end this month. On my site, the Turkcell Superonline fibre infrastructure was installed 11 years ago for a fee. Given that Turkcell is the sole provider utilizing Superonline infrastructure, I decided to switch to...
I've been using Turkcell Superonline Fiber for about 10 months now. My package is supposed to provide 25 Mbps, but the actual internet speed I'm getting barely reaches 1.5-2 Mbps. While speed tests show no issues (as seen in the screenshot), the actual download speeds are terrible. Instead of 25 Mbp...
I have a Turkcell Superonline 1000 Mbps internet subscription. For the past 10 days, I’ve been experiencing constant disconnections and download speeds measured in kilobytes. I’ve repeatedly called customer service, and online troubleshooting was attempted but didn’t work. A technician came to my ho...
I am a Superonline user with the number 5320**12 and have been a Turkcell customer for about two to three years. For the past two to three months, I’ve been using a ZTE zxhn H267AV2 modem with a 50 Mbps internet service. Even though I’m in the same room as the modem, the 5G connection doesn’t work a...
I am a Turkcell Superonline Fiber internet user. Since my 200 Mbps subscription's contract period ended, I upgraded to 1000 Mbps by paying the price difference during the renewal. However, since the upgrade, I have not seen any change in my internet speed. When I call customer service, they claim I’...
Comments