I've been dealing with issues regarding the wireless and wired connections of my Superonline fiber internet. On May 22, 2024, at 10:49 PM, I had a 32-minute conversation with customer service where I explained my problems. The representative checked my modem settings and ran some tests. They reset my device remotely once or twice and then advised me to connect via 5G. The speed initially improved but then dropped again, while the 2.4 GHz connection remained slow. The representative assured me multiple times that I wouldn’t be charged for a technician visit unless there was physical damage to the modem.
On May 23, 2024, at 11:10 AM, the technician arrived. I explained the situation, and he made some adjustments and reset the GPON. He left after 25 minutes, and shortly after, I was charged ₺300 for the service, which was unjustly labeled as user error. There was no user error—this is just Superonline/Turkcell's way of making an unfair profit. I will be taking this matter to the consumer arbitration board.
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
In March 2025, I started a fixed internet subscription with a 24-month commitment. Since the day I subscribed, I have been experiencing frequent internet disconnection problems. I called Superonline customer service at 0532 532 00 00 many times to report the issue and request a solution. Despite my ...
On June 1, 2024, at 5:00 PM, I contacted Turkcell Superonline representatives at 0532**32 00 00 to upgrade our existing 100 Mbps internet speed to 200 Mbps. They upgraded it, but then completely cut off our internet. We tried calling 5-6 times afterward, but the calls were repeatedly disconnected wh...
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
I encountered significant issues with Superonline when moving my house from one district to another: First Call: 29.04.2025, 15:04 The representative confidently assured me that I should call two days before the move, and everything would be handled. Second Call: 02.05.2025, 12:30 Despite knowing my...
Comments