Hello, I'm a Vodafone home internet customer and my internet commitment has come to an end this month. On my site, the Turkcell Superonline fibre infrastructure was installed 11 years ago for a fee. Given that Turkcell is the sole provider utilizing Superonline infrastructure, I decided to switch to Turkcell in order to enhance my internet speed. However, upon inspecting the infrastructure, they stated that the maximum speed they could offer was 100 Mbps. When I asked about my next apartment, I noticed that they offer internet speeds of up to 500 Mbps. When I contacted customer service to resolve the issue and receive the service I paid for, they informed me that they could only provide the speed that was indicated in the system and were unable to assist in resolving the problem. Given the high speed available in our next apartment, it seems there might be an issue with the shared cable infrastructure. Unfortunately, Turkcell customer service informed me that they don't have a solution for this problem. They can only check the infrastructure and offer the package that is available in their system. I kindly ask for assistance in inspecting the cable connection to my apartment so that any issues can be identified and resolved promptly, allowing me to fully utilize the service I have subscribed to.
Since 2014, I have been a Turkcell Superonline customer. Unfortunately, over the past year, I have experienced extremely negative issues with my internet service. With only two days remaining on my contract, I did not want to go through the trouble of switching to another provider, so I accepted the...
Superonline 1000 Mbps Fiber Internet Service Does Not Match the Speed I Receive! I subscribe to Turkcell Superonline’s 1000 Mbps fiber internet service, but for months the actual speed I’ve been receiving fluctuates between 90–150 Mbps. Despite calling customer service multiple times, they keep insi...
I've been using Turkcell Superonline Fiber for about 10 months now. My package is supposed to provide 25 Mbps, but the actual internet speed I'm getting barely reaches 1.5-2 Mbps. While speed tests show no issues (as seen in the screenshot), the actual download speeds are terrible. Instead of 25 Mbp...
I am a Turkcell Superonline Fiber internet user. Since my 200 Mbps subscription's contract period ended, I upgraded to 1000 Mbps by paying the price difference during the renewal. However, since the upgrade, I have not seen any change in my internet speed. When I call customer service, they claim I’...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
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