Superonline Reactivation Fee Objection and Invoice Correction Request

In relation to my Superonline internet subscription, my connection speed was reduced to 512 Kbps due to a delayed payment. After I completed the payment, the internet speed was immediately restored to its original level. However, an additional ₺200 “reactivation fee” was added to my bill. I was only notified via SMS that my speed would be reduced due to the delay—there was no mention of any additional charge following payment. For such a significant fee, at the very least, there should have been a clear warning like “In case of non-payment, a reactivation fee of XX TL will apply.” Since this was not communicated, I believe the company failed in its duty to inform and imposed an unfair fee without my consent. While I can accept a temporary speed reduction as a consequence of late payment, I cannot agree to an automatic fee to restore speed—especially without prior notice or approval. In all other public services such as electricity, gas, and water, late payments are typically met with interest or penalties, but no separate “reconnection” or “restoration” fee is applied just for settling the bill. Therefore, charging a reactivation fee without providing any additional technical service is, in my view, unethical, unlawful, and against consumer rights. I understand this fee may be mentioned in your service agreement, but it’s widely known that consumers rarely read lengthy contracts in full. That’s why any potential extra charges that may negatively impact the customer should be clearly communicated—just as I was notified about the speed limitation, I should have been informed about this fee. Since that did not happen, I find this charge unacceptable. Even if the amount may appear small, I want to emphasize that I will pursue this matter, because any amount charged unfairly is a violation of my consumer rights.