I am a Turkcell Superonline user with subscriber number 65583026. In 2023, I started my subscription as a non-committed 34mbps VDSL internet user, and I used it this way for a year. When the first year ended and the campaign was over, I signed up for the same package three weeks ago through the Turkcell app, this time with a commitment and at a different price. For the entire year without a commitment, I experienced no disconnections or slowdowns. However, ever since I committed, I’ve called customer service three times in the past three weeks, telling them that the internet is slow and keeps disconnecting. Each time, they suggested a reset and update, but the problem was not solved. When I called, they said the values were normal, and they mentioned that if they send a technician and no issue is found, a fee would be charged. You are the service provider, and I’m the one paying for the service. As a service provider, when a customer calls with an issue, instead of solving it, you intimidate them with talk of extra fees. This is not fair! Either solve my problem or I will take legal action in every court possible. Don’t assume that just because there’s a commitment, you can impose a penalty fee. Don’t treat citizens as if they’re in a crisis. I’m currently accessing this page through 4.5G because I can't connect via Wi-Fi.
I have been using Turkcell Superonline fiber internet service for a long time at my address. However, I have been experiencing constant disconnections and low-speed issues for years. These problems occur continuously throughout the day. I have contacted customer service multiple times, but each time...
I have a Turkcell Superonline 1000 Mbps internet subscription. For the past 10 days, I’ve been experiencing constant disconnections and download speeds measured in kilobytes. I’ve repeatedly called customer service, and online troubleshooting was attempted but didn’t work. A technician came to my ho...
Superonline 1000 Mbps Fiber Internet Service Does Not Match the Speed I Receive! I subscribe to Turkcell Superonline’s 1000 Mbps fiber internet service, but for months the actual speed I’ve been receiving fluctuates between 90–150 Mbps. Despite calling customer service multiple times, they keep insi...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
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