I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m paying for, you are nowhere to be found. My internet keeps disconnecting randomly, the speed is far below what was promised, and your technical team seems either unqualified or unconcerned. I’ve waited for weeks, only to hear the same excuses: “We are working on it,” which has led to no improvements; “Please restart your modem,” which I’ve done numerous times without success; and “There might be network congestion,” which apparently lasts all day, every day. I’m paying for high-speed internet, yet I can’t stream videos, play online games without lag, or attend meetings without disconnections. Customer service has not been helpful either, with agents repeating scripted responses instead of offering real solutions. I expect immediate action. Fix the connection issues now, without further excuses or delays. Refund or compensate me for the time I’ve been unable to properly use the service. This is my final request. If the problem isn’t resolved soon, I will file complaints with regulatory authorities, share my experience on social media and review platforms, and explore my legal options. I expect better service and hope you address this quickly.
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
I’m tired of Superonline’s internet constantly disconnecting or not working properly. I’m paying extra thinking it’s high quality, but there’s no solution and no improvement. Whatever the issue is, fix it already—it’s 2025, and we’re still dealing with these problems. If you can’t solve it, just say...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
I have been experiencing constant disconnections with my Superonline Fiber 100 Mbps internet subscription for about a month. I reported this issue to customer service multiple times, and each time I was told it was due to infrastructure problems. However, Superonline teams inspected the line and con...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
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