Superonline customer service sold me a 35 Mbps VDSL service for ₺575. However, they deceived me by reducing the promised speed support of up to 35 Mbps to 25 Mbps. Despite multiple calls to customer service and assurances that the issue would be resolved, I received no concrete solutions. Over time, the frequent disconnections began to disrupt my work, causing unnecessary stress. They failed to resolve my issue for two months, during which my internet kept disconnecting. Instead of improving the service, they further reduced the speed to 15 Mbps, which is far below what I paid for. This entire experience has left me feeling cheated and undervalued as a customer.
I've been using Turkcell Superonline Fiber for about 10 months now. My package is supposed to provide 25 Mbps, but the actual internet speed I'm getting barely reaches 1.5-2 Mbps. While speed tests show no issues (as seen in the screenshot), the actual download speeds are terrible. Instead of 25 Mbp...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to...
In relation to my Superonline internet subscription, my connection speed was reduced to 512 Kbps due to a delayed payment. After I completed the payment, the internet speed was immediately restored to its original level. However, an additional ₺200 “reactivation fee” was added to my bill. I was only...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
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