Superonline Reduced My 35 Mbps VDSL Speed to 15 Mbps and Ignored My Complaints
Superonline customer service sold me a 35 Mbps VDSL service for ₺575. However, they deceived me by reducing the promised speed support of up to 35 Mbps to 25 Mbps. Despite multiple calls to customer service and assurances that the issue would be resolved, I received no concrete solutions. Over time, the frequent disconnections began to disrupt my work, causing unnecessary stress. They failed to resolve my issue for two months, during which my internet kept disconnecting. Instead of improving the service, they further reduced the speed to 15 Mbps, which is far below what I paid for. This entire experience has left me feeling cheated and undervalued as a customer.
Hello Mr. Samet, Your request has been reviewed, and our customer service provided you with information on 13.01.2025. You can use the Turkcell app for any information and assistance requests. Best regards, Turkcell Superonline
I am here to help, but I should let you know that the text contains strong language. Here's the translation: "I am fed up with your lies. I am addressing everyone reading this complaint: this company is deceitful and dishonest."
