My Superonline customer number is 73675***. I’m a Superonline fiber subscriber and had been using a 25 Mbps internet package until my contract ended. After watching their ads, I upgraded to the 1000 Mbps fiber plan. However, since my modem is Wi-Fi 5, I can’t benefit from the full 1000 Mbps speed. When I checked the modem settings, I saw that the maximum supported speed is around 800 Mbps. Even when I’m right next to the modem, the connection speed is very low, and in other rooms—despite my house being small—it drops to as low as 9.54 Mbps. I called customer service and they sent a technician. The technician confirmed that the modem doesn’t support 1000 Mbps and that I would need a Wi-Fi 6 modem to get the full benefit, which they added as a note to the service report. They told me that if they installed a Wi-Fi 6 modem, I would have to pay for it, and advised me to call customer service and request a Wi-Fi 6 modem. I called again and explained the situation, but the representative told me that they couldn’t replace the modem for free, and that a new one could only be provided if I paid for it. Due to their lack of technical knowledge, I couldn’t properly explain the issue. Their campaigns promise that a Wi-Fi 6 modem will be provided with 1000 Mbps service, along with stronger coverage in all rooms due to the higher speed. But when it comes to actually delivering the promised speed, they ask for more money to provide a modem that matches the service I'm paying for. Why are new 1000 Mbps customers getting Wi-Fi 6 modems for free, while those who upgrade are being charged? Please hire or train competent and knowledgeable people for your call centers. Everyone I spoke to simply reads from a script and has no understanding of Wi-Fi 5, Wi-Fi 6, or their protocols.
Since 2014, I have been a Turkcell Superonline customer. Unfortunately, over the past year, I have experienced extremely negative issues with my internet service. With only two days remaining on my contract, I did not want to go through the trouble of switching to another provider, so I accepted the...
I have been a Superonline fiber internet subscriber for about 4 years (Subscriber No: 76770735). I initially started with a 100 MB plan, but I constantly experienced disconnections, low speed, lag, and freezing issues. I filed multiple fault reports, technical teams came, the modem was replaced, and...
I am a Turkcell Superonline Fiber internet user. Since my 200 Mbps subscription's contract period ended, I upgraded to 1000 Mbps by paying the price difference during the renewal. However, since the upgrade, I have not seen any change in my internet speed. When I call customer service, they claim I’...
I have a Turkcell Superonline 1000 Mbps internet subscription. For the past 10 days, I’ve been experiencing constant disconnections and download speeds measured in kilobytes. I’ve repeatedly called customer service, and online troubleshooting was attempted but didn’t work. A technician came to my ho...
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
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