I applied online for a Turkcell Superonline home internet subscription on 9 October, 2025. The next day, I was contacted for installation. Since I was at work, I requested to reschedule the appointment to the following day between 13:30 and 14:30. On the installation day, I received a call from the branch at around 11:20. I was in a meeting at that time, so I couldn’t answer. About ten minutes later, I left a callback request. When I was called again, the staff member spoke in a rude and scolding tone, asking “why didn’t you answer the phone.” Such an attitude is unacceptable and does not reflect the professionalism expected from a Turkcell representative. Speaking to a customer in this manner undermines the trust and reputation associated with the brand. I am sharing this complaint not only on my own behalf but also to raise awareness and help ensure that appropriate disciplinary action is taken so that similar incidents do not happen to others. I kindly request that the issue be investigated and that I be informed of the outcome. Kind regards
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
Last week, I applied for an internet subscription through Turkcell Superonline’s website. The next day, I was contacted by the installation team, who informed me they would come the following day. When they arrived, they attempted to pass the fiber cable through the junction box in my home but cut t...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
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