Superonline Left Me Without Internet for Over 50 Hours and Ignored My Requests
On December 1, 2024, at 12:00 PM, I realised that my internet connection was not working. I reached out to Superonline's customer service right away, and they promised that a team would be sent to fix the problem within 24 hours. Unfortunately, I did not receive any communication, and the issue still persists. I reached out to customer service several times, but unfortunately, I didn't get any updates or solutions. As of December 3, 2024, I have been without internet service for over 50 hours, and I still haven't received any clear answers or support. This ongoing issue has really been frustrating, and I feel overlooked as a customer. I anticipate that Superonline will step up and address the issue promptly.
Hello Mr. Recep, We are diligently following up on the request you submitted to our customer service. You will be informed by our teams once it is concluded. You can use the Turkcell app for any information and assistance requests. Best regards, Turkcell Superonline
