On December 1, 2024, at 12:00 PM, I realised that my internet connection was not working. I reached out to Superonline's customer service right away, and they promised that a team would be sent to fix the problem within 24 hours. Unfortunately, I did not receive any communication, and the issue still persists. I reached out to customer service several times, but unfortunately, I didn't get any updates or solutions. As of December 3, 2024, I have been without internet service for over 50 hours, and I still haven't received any clear answers or support. This ongoing issue has really been frustrating, and I feel overlooked as a customer. I anticipate that Superonline will step up and address the issue promptly.
My Superonline internet and phone connection was entirely disconnected on November 23, 2024, at approximately noon, and I have not been able to use either service since then. I have reached out to customer service several times, yet I still haven't received a solution. As of November 26, 2024, at 10...
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
My internet connection issue, which began on April 3, 2025, is still unresolved as of April 9, 2025. When I contacted Superonline customer service on April 3, I was informed via an automated message that there was a general issue in the area, so I did not create an individual fault report. However, ...
I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
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