My Superonline internet and phone connection was entirely disconnected on November 23, 2024, at approximately noon, and I have not been able to use either service since then. I have reached out to customer service several times, yet I still haven't received a solution. As of November 26, 2024, at 10:10 AM, the problem in my area remains unresolved. This ongoing issue has created considerable hassle, as I depend on the internet and phone for my work and personal matters. It is truly frustrating that a service of this significance can be out of order for such an extended period without any clear updates or solutions provided. I kindly urge Superonline to resolve this issue and restore my connection at your earliest convenience.
On December 1, 2024, at 12:00 PM, I realised that my internet connection was not working. I reached out to Superonline's customer service right away, and they promised that a team would be sent to fix the problem within 24 hours. Unfortunately, I did not receive any communication, and the issue stil...
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
I am extremely frustrated with the poor service I’ve been receiving. How many times do I need to report an issue or call customer service only to be met with empty promises and no real solutions? Superonline collects my payment every month without fail, but when it comes to providing the service I’m...
I’m tired of Superonline’s internet constantly disconnecting or not working properly. I’m paying extra thinking it’s high quality, but there’s no solution and no improvement. Whatever the issue is, fix it already—it’s 2025, and we’re still dealing with these problems. If you can’t solve it, just say...
I use the Superonline fiber internet service and have been facing connection issues for a long time. I have encountered the same problem multiple times before; although the modem was replaced, they installed the same model again, and the issue persisted. The connection problems occur randomly, and m...
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