Yesterday evening, the Düsseldorf flight, which was supposed to depart at 20:05, was delayed by approximately 7-8 hours. As a result, my mother, who was supposed to arrive in Ankara at 00:35, could only reach Ankara around 8 AM. Due to the Trabzon flight being at 7 AM, she missed the connection and had to wait around 13 more hours at the airport for the next flight. I had to purchase a new ticket for ₺2600. Shouldn't I be compensated for this problem caused by you? While you can't make up for the lost time, I am requesting a refund for the new ticket. You should not inconvenience people like this.
XQ7293 Izmir - Antalya 29.06.2024 Time: 22:05 flight was first delayed at 00:45 and then at 02:50. They were then taken to the hotel for 1 hour and brought back to the airport. My mother is 74 years old and my son is 7 years old. They were miserable on the roads. And not even any explanation was giv...
My wife's flight from Izmir to Frankfurt, with a connection from Frankfurt to Birmingham, dated 12/07/2023, with PNR number PDQ596, could not attend the connecting flight to Frankfurt, as the plane arrived in Izmir with a delay. No assistance was provided and an alternative flight was not offered. S...
I recently purchased a ticket for a flight from Izmir to Düsseldorf for 2 people and unfortunately, I made a mistake while entering the surname on the ticket. After realizing this mistake, I immediately contacted customer service to try and correct it. However, the result was far from satisfactory. ...
SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...
I purchased a Sun Eco+ package ticket from SunExpress for a flight to Amsterdam, costing 35,943.62₺. As part of the package, I attempted to change my ticket to a Düsseldorf flight priced at 22,128₺. Instead of refunding me the difference, I was shocked to be told that I had to pay an additional 3,8...
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