I had a ticket for the XQ831 flight from Birmingham to Izmir, scheduled for 05 TEM BHX-ADB 23:10-05:05(+1), which did not take place. This flight was canceled, and I did not receive any email notification until the check-in time. When I arrived at Birmingham International Airport three hours before the flight, I learned that my flight was canceled. I called Sunexpress Airlines and made changes to my UA973K reservation. I spent 5.8£ to get to Birmingham Airport in vain and it cost me another 5.8£ to return. The next day, another flight was arranged from London to Izmir. As a result, I missed one night of my vacation in Izmir and paid an additional 53.09£ for a train from Marston Green to Gatwick Airport to catch the flight the next day. Therefore, I arrived in Turkey one day late with the XQ883 flight on 06 TEM LGW-ADB 19:05-01:00(+1). Sunexpress did not inform me about the cancellation. I did not receive any email. According to the Civil Aviation Authority, since the distance is between 1500-3500 km, I requested 350£ compensation from Sunexpress, but I did not even receive a response to my case. I hope Sunexpress sees this complaint and takes the necessary action.
My Sunexpress flight XQ840 from Izmir ADB to London Stansted on July 18 was delayed despite Izmir ADB Airport being open at 11:30 PM. I received an email at 1:41 AM stating the flight was canceled. According to regulations, for international flights between 1500 km and 3500 km, I am entitled to a €4...
SunExpress Airlines Gaziantep-Izmir flight scheduled for February 13, 2025, at 08:20 was first postponed from 11:30 to 13:30. Since I had to travel from Kilis by air, I was left stranded on the roads after leaving home early. The taxi fare was also unreasonably high, and I had to pay ₺1800. All my m...
Dear SunExpress, On June 8, 2025, I was scheduled to fly from Düsseldorf to Izmir on flight XQ989. However, during the check-in process, your ground staff mistakenly directed me to a different plane. Shockingly, I boarded and took off on the wrong flight without a single verification check. It wasn...
My wife's flight from Izmir to Frankfurt, with a connection from Frankfurt to Birmingham, dated 12/07/2023, with PNR number PDQ596, could not attend the connecting flight to Frankfurt, as the plane arrived in Izmir with a delay. No assistance was provided and an alternative flight was not offered. S...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
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