On June 30, 2024, our SunExpress flight from Antalya to Dubai (AYT-DXB) scheduled for 11:25 PM (XQ 208) was canceled just two hours before departure. There was no clear explanation provided, and no information about the next available flight. We were given a piece of paper about the cancellation and passenger rights, and told to file a complaint. I have been unable to reach customer service since yesterday. I am fully aware of my rights and request a prompt refund for my ticket. I should be at work right now...
Sunexpress = lack of quality. The company does not respond. Even though a week has passed, I cannot find anyone to address my concerns. Customer service does not answer the phone even after waiting for 2 hours. Our flight from Antalya to Dubai (AYT-DXB) on 30.06.2024 at 23:25 (XQ 208) was canceled 2 hours before the flight. No proper explanation was given. No information was provided for the next flight. A paper regarding the cancellation and passenger rights was given. We were told to report our complaint. I have not been able to reach customer service since yesterday. I want to file a complaint against you. I am aware of my rights regarding this issue. I request that the ticket fee be refunded to me as soon as possible. I should be at work right now...
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24, 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno...
I purchased a SunExpress ticket for August 9, 2024, with a 09:05 flight from Çukurova to Antalya, and then connecting from Antalya to Zurich. Upon contacting customer service, I was incorrectly informed that my flight was canceled, and I was advised to request a refund. I proceeded with the refund, ...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
On July 01, 2024, at 07:55, I had a Sunexpress flight XQ300, with T8TB2M and hadxua PNR codes, from Antalya to Cyprus. Our flight was delayed by 12 hours on the first attempt (until 20:00) and 3.5 hours on the second attempt (until 23:30). The plane took off around 01:10 on July 02, 2024. By the tim...
I purchased a ticket from SunExpress for July 15, 2024 (PNR: fe343m) from Pristina to Izmir. However, SunExpress changed the flight date to July 13, 2024, rerouting via Antalya without informing me while I was abroad. When I arrived at the airport on July 15, 2024, I was informed that no such flight...
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