SunExpress Flight Canceled Last Minute
On June 30, 2024, our SunExpress flight from Antalya to Dubai (AYT-DXB) scheduled for 11:25 PM (XQ 208) was canceled just two hours before departure. There was no clear explanation provided, and no information about the next available flight. We were given a piece of paper about the cancellation and passenger rights, and told to file a complaint. I have been unable to reach customer service since yesterday. I am fully aware of my rights and request a prompt refund for my ticket. I should be at work right now...
Progress
Sunexpress = lack of quality. The company does not respond. Even though a week has passed, I cannot find anyone to address my concerns. Customer service does not answer the phone even after waiting for 2 hours. Our flight from Antalya to Dubai (AYT-DXB) on 30.06.2024 at 23:25 (XQ 208) was canceled 2 hours before the flight. No proper explanation was given. No information was provided for the next flight. A paper regarding the cancellation and passenger rights was given. We were told to report our complaint. I have not been able to reach customer service since yesterday. I want to file a complaint against you. I am aware of my rights regarding this issue. I request that the ticket fee be refunded to me as soon as possible. I should be at work right now...
Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, our products, and services. We will conduct an investigation on the matter you have conveyed, and our resolution center will contact you as soon as possible. Best regards,
I think you will propose a solution, I am waiting.
The company did not keep its promise! Despite a week passing, I have not received any response regarding the matter...
