SunExpress Düsseldorf-Kayseri Direct Flight Delay

July 1, 2024 6:19 AM183

Our flight from Düsseldorf to Kayseri on June 30, 2024, didn't go as expected, and we weren't given any information about it. The sick passenger was transported by bus to another city, Münster. The flight didn't end up landing in Kayseri as expected, but instead in Ankara, without any prior notification. We attempted to make a call, but unfortunately, we were unable to obtain any information and were unable to establish contact with anyone. The passengers are feeling abandoned and upset.

July 1, 2024 11:02 AM (4 hours after complaint)

Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, products, and services. We will review the matter you have communicated, and our solution center will contact you as soon as possible. Best regards,

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