On the morning of 07.07.2024, we had a Sunexpress flight from Stockholm Arlanda Airport to Antalya Airport. We were boarded very late and kept waiting on the plane for about 1 hour. Despite a total delay of over 2.5 hours, Sunexpress did not offer any food or drink. When we landed at Antalya airport, our stroller was not delivered. We applied to the lost property office and learned that our stroller had been forgotten at Stockholm airport... When we called the company today, which had not informed us for 2 days and left us without a stroller with our baby, they told us that our stroller had been mistakenly sent to Izmir this time. They said they would get back to us, but again no one called to inform us. We are complaining about Sunexpress, which caused us this inconvenience with our baby, and it's uncertain when our stroller will be delivered, we don't even know if it will be delivered intact... We demand that the company rectify our grievance or pay compensation as soon as possible...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
On August 28, 2024, my wife, my son, and I were scheduled to fly from Eindhoven to Antalya with SunExpress Airlines at 10:05 AM. The flight was first delayed to 1:55 PM, then to 4:05 PM, and eventually rescheduled to 11:20 AM on August 29, 2024. When I spoke with a SunExpress representative on the p...
Hello, On July 7, 2024, we had a flight with Sun Ekspres from Van to Antalya. Our flight was originally scheduled for 11:00 AM but was rescheduled to 1:10 PM. While waiting for our luggage at Antalya Airport, it was announced that no luggage was loaded onto the plane. I came for a 4-day vacation w...
On Sunday, at Izmir Adnan Menderes Airport, I waited for an hour to retrieve my luggage and stroller after a SunExpress Airlines flight. To my shock, the stroller arrived severely damaged, with a broken wheel and completely deformed. I immediately reported it to the Lost and Found office, where I wa...
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