On Sunday, at Izmir Adnan Menderes Airport, I waited for an hour to retrieve my luggage and stroller after a SunExpress Airlines flight. To my shock, the stroller arrived severely damaged, with a broken wheel and completely deformed. I immediately reported it to the Lost and Found office, where I was given a form to file a complaint.
Today, I was informed that the damage was “repairable.” This response feels dismissive and unacceptable. How am I expected to continue using a stroller in this condition? Who will handle these repairs? I anticipated a more professional and constructive resolution. SunExpress has failed to meet my expectations, and I urge them to provide a proper solution for the damage caused.
I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...
I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damag...
On October 24, I flew with SunExpress Airlines on the Milan-Izmir route. Upon arrival, I discovered my luggage had significant damage, including cracks, holes, and scratches. I promptly filed a damage report under case number 09274261. Despite following all the necessary steps, I have received no r...
On March 29, 2025, during the 10:30–12:45 Van–Antalya flight operated by SunExpress, I handed over my suitcase in perfect condition. However, when we landed in Antalya and went to the baggage claim area, I found that the wheel of my suitcase had been broken. The lost and found office simply handed m...
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