I flew from Izmir to Berlin with SunExpress, using a brand-new suitcase that arrived in perfect condition in Berlin. However, on my return flight from Berlin to Izmir, I discovered the suitcase in an unusable state upon landing, even though I handed it over in pristine condition in Berlin. The damage made it extremely difficult to carry the suitcase through Izmir Airport. Additionally, the flight was delayed by 1.5 hours from Berlin, leaving me physically exhausted and unable to report the damage at the airport. Instead, I filed a damaged baggage claim through SunExpress’s website, only to receive a negative response. The damage is evident in the attached photos. While a simple broken wheel could have been repaired, the wheel actually broke through the body of the suitcase and detached entirely. I respectfully request that SunExpress resolve this damage as soon as possible.
I recently flew with SunExpress from Izmir to Berlin, and my newly purchased luggage arrived in Berlin in perfect condition. However, on my return flight from Berlin to Izmir, I received my bag in an unusable state. The damage was so severe that I struggled to carry it through Izmir Airport. Already...
On Sunday, at Izmir Adnan Menderes Airport, I waited for an hour to retrieve my luggage and stroller after a SunExpress Airlines flight. To my shock, the stroller arrived severely damaged, with a broken wheel and completely deformed. I immediately reported it to the Lost and Found office, where I wa...
I traveled from Izmir to Vienna with SunExpress Airlines on June 30th. Our flight was delayed by about 4 hours due to fires around Izmir. I understand...
On 23.06.2025 Monday at 22:30, I traveled from İzmir to Cologne with Sunexpress. I checked in my backpack, which contained my clothes. When I retrieved my luggage in Cologne, I was shocked to find my backpack completely deformed and all my clothes torn beyond use. Since it was 4 a.m. and I was trave...
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