Sugo Transferred 250k Without My Consent – I Demand My Money Back
I am taking legal action against Sugo for unauthorized transactions on my account. Without my permission, they transferred ₺250,000 to another agency, and to make matters worse, they closed the currency exchange section, preventing me from accessing my funds. This is theft!
I did not earn this money out of thin air—this is my hard-earned income, and Sugo has no right to hold it or transfer it elsewhere without my consent. My User ID is 95096306, and I demand an immediate refund of my funds. If this issue is not resolved immediately, I will escalate the matter legally. Give me back my money now!
Dear User s****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User, First of all, we would like to express our regret for the situation you have experienced. Upon our checks, it has been observed that after the deleted account transactions related to your account with ID: 95096306, your withdrawal transactions are open for the remaining balance in the system. Currently, you can create a withdrawal request from your account and, if any, withdraw your remaining amount without any issues. There is no obstacle regarding this matter. The relevant currency section and transfer transactions have also been checked by us, and all details in your transaction history are recorded. If you believe there is a possible error, we kindly ask you to share your transaction receipts or screenshots with us via [your support email address]. Protecting the rights of all our users and providing a fair platform experience is our top priority. We respect your process of seeking any legal rights and want you to be assured that we will support you in the best way possible. Thank you for your interest and understanding, and we would like to remind you that you can contact us 24/7 for any additional questions. Best regards, Sugo Support Team
