Sugo Took 150k Without Any Winnings – I Demand a Refund
I am Erc**, the owner of account 40167067, and I played games on Sugo, depositing a large amount of money. Despite making significant deposits, I never won anything. In total, I lost approximately ₺150,000, and I find this highly suspicious.
I demand a full refund of my money. If this issue is not resolved immediately, I will take legal action against Sugo. This platform should be transparent and fair, not a system where users continuously lose without any chance of winning. I expect a response and a resolution as soon as possible! If Sugo values its users, it must address this issue and return my funds!
Dear User e****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
Dear User, First of all, we would like to express our regret for the dissatisfaction you have experienced with our application. The Sugo platform offers its users opportunities for social entertainment and interaction; all top-ups and usage preferences within the application are entirely at the users’ own discretion. As a platform, we do not provide any guidance or coercion in this regard. The freedom to use your account in line with your top-ups belongs entirely to you, our valued users. Nevertheless, if you believe there is a technical issue or a situation specific to your account, we kindly ask you to share your Sugo ID number and transaction details with us so that we can examine the matter in detail. Providing you with a transparent, reliable, and solution-oriented service is always our priority. Thank you for your understanding, and we would like to remind you that you can contact us 24/7 for any questions you may have. Best regards, Sugo Support Team
