I Face Unfair Ban on Sugo Agency Account and Cannot Access My Balance
I have been a Sugo Agency user for nearly four years, during which I have loaded over ₺1,000,000 into my account. On this occasion, someone from the management team—without my permission—accessed my account and issued a ban. For the past 14 days, I have been completely unable to log in. My account details are linked to the number 535*******97.
When I contacted Sugo customer service, I was told that my account was banned because a complaint had been filed against me. I strongly reject this claim, as no one has filed any complaint about my account, and there is no reason for such action. This is the first time I have experienced a problem of this scale, and I am certain that no third party has ever accessed my account.
I demand that my agency account be reinstated immediately. If that is not possible, I expect Sugo to refund the balance currently in my account, along with all the amounts I have previously loaded. I request that this matter be resolved urgently to prevent further financial and professional loss.
Dear User a***, First of all, we would like to express our regret for the situation you have experienced. Your relevant complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be sure that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
A*** Dear User, First of all, we would like to express our regret regarding the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with prompt support, we have a small request: If you remember, could you share your Sugo ID number or information such as the email address or phone number linked to your account with us? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding. Please know that we are always here for you. Best regards, Sugo Support Team
First of all, thank you for responding in a short time. The phone number linked to my account is 535 988 78 97.
Dear User, As a result of our detailed investigation, according to our platform rules, it is strictly prohibited to direct users to another platform or to promote/advertise another platform. Since this situation has been detected, action has been taken regarding your account. The matter has been forwarded to the relevant authorities and the necessary procedures have been initiated. Thank you for your understanding. We wish you a good day.
