I Face Unfair Ban on Sugo iPhone App and Cannot Access ₺400 Balance
I have been actively using the Sugo application on my iPhone for about a year and a half with a verified account under the username “06311”, registered in the name of Solin. For the past two weeks, I have been unable to log in because my account was banned for an alleged “rule violation.” I received no prior warning, explanation, or chance to address the issue before my access was removed.
At the time of the ban, my account had approximately ₺400 in balance, which I can no longer access. This is the first time I have ever faced such a problem, and I am reaching out to Sugo customer service for the first time through this complaint. I rely on this platform as my primary source of income, so being locked out has caused serious financial hardship.
I request that my account be thoroughly reviewed, and if there has been a mistake, I ask for it to be reversed immediately so I can regain access to both my account and my funds. I expect Sugo to resolve this matter urgently.
Dear S***, We would like to express our regret for the situation you have experienced. Your request number 33336880 has been forwarded to the relevant department for a detailed review. After the necessary checks are completed, information regarding the outcome of the review will be communicated to you through the same channel. Thank you for your understanding throughout the process. Sincerely, Sugo
Dear User, In the investigations carried out concerning your account with ID number 66906311, it has been found that activities were conducted that directed publishers to other applications in violation of platform rules. Therefore, your account has been permanently suspended. This decision is intended to protect the security of the platform ecosystem and the integrity of the service, and it is final. Thank you for your understanding. Sincerely,
