Requesting Review and Refund After Wrongful Sugo Account Ban
My Android account on the Sugo app (username: °N̷A̷R̷İ̷N̷°, number: 5067****45) was recently permanently suspended without any explanation. When I try to log in, I receive a message stating that my account was closed due to activities involving inappropriate content. However, this is not true. Previously, my account was temporarily blocked once, but it was never permanently suspended.
My account had a balance of about $750, which I loaded using my own phone number. So far, I have not contacted the support team because I could not find any proper support channel either inside or outside the app.
Although I have never engaged in any rule-violating activity, my account has been permanently closed and I can no longer access my balance, leaving me at a loss. What I expect from Sugo is a proper review of my account and a refund of my remaining balance.
Dear User m****, First of all, we would like to express our regret for the situation you have experienced. Your complaint has been taken into consideration by us, and I have immediately initiated the process to take the necessary actions. You can be assured that once our checks are completed, we will provide you with fast, accurate, and solution-oriented support as soon as possible. We are always here to serve you better. Best regards, Sugo Support Team
M**** Dear User, First of all, we would like to express our regret for the situation you have experienced. In order to resolve your complaint as soon as possible and provide you with quick support, we have a small request: If you remember, could you share your Sugo ID number or information such as the email address or phone number associated with your account with us? After receiving this information, we will carefully review the process and get back to you as soon as possible. Thank you for your interest and understanding, and please know that we are always here for you. Best regards, Sugo Support Team
Thank you 🙏🏼🙏🏼
