Sugo Account Banned Without Reason - Need Immediate Unban Review

March 13 9:25 AM220

I am writing regarding the sudden ban of my Sugo service account, which I believe has been done mistakenly. My Sugo account ID is 17287***, my registered phone number is +91 919981358*** and my email address is zakia***[email protected]. I noticed yesterday that my account had been banned without any prior warning or explanation. I have not used the account excessively and I am not aware of having violated any rules or policies. I also have proof that I did not make any misuse or mistake on the platform. Despite this, my account was closed directly, which has caused me serious inconvenience. I have already tried to contact Sugo customer support about this issue, but so far I have not received any response. I request that my account be urgently reviewed and unbanned as soon as possible, and that I be informed clearly of the reason if there is any specific allegation against my account. I kindly ask Sugo to correct this situation promptly and restore my access to my account.

April 19 3:34 PM (1 month after complaint)

Dear Arhan, Thank you for contacting us. After reviewing your account, it has been confirmed that the restriction was applied due to activities identified under platform risk control policies, specifically related to abnormal or non-compliant account behavior. Such activities are considered serious violations of Sugo’s terms of use and community guidelines. As a result, the applied ban is **permanent** and cannot be reversed. Please note that these measures are in place to maintain platform security and ensure fair usage for all users. We appreciate your understanding. Kind regards, Sugo Support Team

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