Sugo Mobile Account Banned Without Reason
I am writing regarding an issue I am experiencing with my Sugo Mobile account. My username is “Zack J. Q***”. As of yesterday, I appear to be banned even though I have not violated any rules to my knowledge. When I try to use my account, I receive an error message and I am unable to edit my account or use it properly. I have not been able to reach Sugo Mobile customer support about this issue, so I have not received any explanation of the reason for this ban. I am very concerned because I believe this is a mistake and I have done nothing wrong. I kindly request that my account be urgently reviewed and that this unjust ban be removed. If there is any specific reason or evidence behind this action, I also expect a clear explanation to be provided to me.
Dear Zack, Thank you for reaching out regarding your account issue. We understand your concern about being unable to access your account and the lack of detailed information regarding the restriction. We would be happy to assist you in reviewing this matter. However, please note that a username alone is not sufficient for us to locate and verify your account in our system. In order to proceed with a detailed investigation, we require your User ID. Kindly provide your User ID so that our team can review your account status and assist you accordingly. Once we receive the required information, we will proceed with the necessary checks and get back to you as soon as possible. Thank you for your understanding. Best regards, Customer Support Team
I can't find my user ID. I tried to on my account, but message just keeps on popping up, and when I reached my profile, there's nothing but a picture of me and my girlfriend, the rest of my profile looked like everything has vanished, and I just can't find my user ID.
Dear Zack, Thank you for your message. We understand that you are having difficulty locating your User ID. In order for us to assist you further, a valid User ID is required. If you are still able to access the application, we recommend checking the profile section carefully, as the User ID is typically displayed within the account settings or profile details. Alternatively, if you have access to another account on the same device, you may locate the User ID from that account and share it with us. This will allow our team to review the device-related records and assist you accordingly. Without a valid User ID, we are unfortunately unable to proceed with account verification or further investigation. Thank you for your understanding. Best regards, Customer Support Team
Dear Zack, Thank you for providing your User ID. We have reviewed your Sugo account status. Our initial checks indicate that the restriction on your account may be related to certain location and access patterns detected by our system. In some cases, discrepancies between account region settings and IP location may trigger temporary restrictions in line with platform policies. We understand your concern and would like to inform you that a detailed review request has been submitted to the relevant team in order to further investigate your case and reassess the restriction. Once the review process is completed, you will be informed accordingly. Thank you for your patience and understanding. Best regards, Customer Support Team
I already understand why I can't use SUGO anymore. I don't live in Japan, so I can't use this account anymore.
