Today, my account on the Sugo app received a “permanent ban” with no stated reason. When I try to log in, it says my account has been permanently banned due to a rule violation, but I absolutely did not violate any rules.
My account is registered under ID number 176105040. In the app, I was an agency manager and owner, and I have prior top-ups and a lot of effort invested in the account. Both the money I spent and the work I put into this account have now been taken from me through an unfair closure.
I also added a friend of mine named Sofya to my agency with her full consent and knowledge. She can confirm this as well. Despite that, another broadcaster made false claims by saying that my friend was their broadcaster, and after this process I saw that my account was suspended. I did not recruit any broadcaster without permission and I did not commit any other rule violation, so I do not accept this action taken against me.
I am requesting a clear, specific explanation of which rule you claim I violated, and I ask that a full review be conducted again, carefully and thoroughly. If the review shows that this ban was unjust, I want my account reopened. If my account will not be reopened, then I want a full refund of all my in-app spending and the full return of any money tied to my balance and/or purchased items, without any deductions.
I am frustrated because my Sugo account was unfairly banned without proper justification. When I first downloaded the app, I joined an agency, but they never responded to my messages. Since they were unhelpful, I later joined a different agency and created new accounts as instructed to continue stre...
I am frustrated because my Sugo account was unfairly banned without proper justification. When I first downloaded the app, I joined an agency, but they never responded to my messages. Since they were unhelpful, I later joined a different agency and created new accounts as instructed to continue stre...
Hello, my Sugo account was banned today, and I’m honestly shocked and disappointed. I manage an agency on the platform and have invested significant time and effort into growing my team. In an attempt to expand my room and bring in more talent, I downloaded another app to recruit new broadcasters, b...
This morning, when I tried to log into the Sugo mobile app on my iOS device, I was shocked to find that my account had been banned—even though I do not have any other accounts. The system claimed I had a second account and redirected me to my “first” account, but the account I originally created and...
My Sugo account (ID: 46237882) has been permanently banned for reasons such as allegedly continuously providing false evidence to report others and insulting official staff. However, even the customer service does not know the exact reason for the ban, and my ID has been banned without any proof. I ...
Comments