I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I have not been informed of any specific reason for this action. After noticing the ban, I contacted Sugo customer support to ask why this happened and how it could be resolved. However, I have not received any feedback or clarification so far, and I still cannot access Sugo on my iPhone. If I have unknowingly violated any guideline or rule, I sincerely apologize. My request is that you review my case, forgive any unintentional violation, and kindly remove the ban from my device so that I can use Sugo again. I would also appreciate a clear explanation of what caused the ban so I can avoid any similar issue in the future. Thank you in advance for your attention and support.
On October 27, 2025, at 12:02 AM, while I was logged into my account on the Sugo app and chatting, I received a warning message saying, “The account you are currently using has been logged in from another device.” Immediately after that, the app automatically logged me out, and when I tried to log b...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
I was actively using the Sugo chat application on my iPhone 13 with the user ID 108369525 when I was suddenly banned from the platform without any reason. I did not violate any rules or engage in inappropriate behavior, yet I was unexpectedly logged out and blocked from accessing my account. I spent...
Out of nowhere, I was suddenly logged out of my Sugo account, and now I can’t log back in. I don’t understand why this happened since I wasn’t given any warning, explanation, or notice of a violation. My account appears to be suspended, but I have no idea what could have triggered such an action. I ...
My Sugo account was abruptly closed without any prior notice, displaying a message saying, “Your account has been banned on this device due to suspicious activity and violations.” I have no idea what this means or what violations I supposedly committed. This sudden closure is frustrating and confusi...
Comments