Sugo Support Unreachable After Device Ban

I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this device” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the application, I have not been able to reach your in‑app support or any contact channel to understand the reason for this ban or to solve the problem. I do not know why my device was banned, and I have not been given any explanation. I kindly request that my device ban be removed so that I can log in to my Sugo account again, or that I am at least clearly informed about the reason for this ban and how it can be resolved.