I am using Sugo on an iPhone, and on 1 December 2025, I suddenly received a notification that I am “banned from this device” and can no longer access my account. Each time I try to log in, I see a message that I cannot access the app because my device is banned. Since I cannot even enter the application, I have not been able to reach your in‑app support or any contact channel to understand the reason for this ban or to solve the problem. I do not know why my device was banned, and I have not been given any explanation. I kindly request that my device ban be removed so that I can log in to my Sugo account again, or that I am at least clearly informed about the reason for this ban and how it can be resolved.
I am writing regarding an issue with my Sugo account and device access on my iPhone. On 30 November 2025, I was suddenly logged out of the Sugo app, and since then it appears that my device has been banned from using the service. This happened without any prior sign, warning, or explanation, and I h...
While I was actively using the Sugo app and chatting, my account was suddenly suspended without any warning or explanation. I now appear to be device banned, as I can no longer access the app at all—not even to see what the issue might be. This happened out of nowhere, and I have no idea what trigge...
I was suddenly logged out of my account on the Sugo app for no apparent reason, and when I tried to log back in, I received a warning stating that my “current device has been banned due to suspicious activity and violations.” Because of this issue, which started about half an hour ago today, I am un...
Since last night, I have been unable to log into the Sugo app on my iPhone 13 Pro Max. Without any explanation, my account was banned, and the only message displayed on the screen is: “This device has been banned due to suspicious activity/violations.” I have never engaged in any unusual or inapprop...
I am a SUGO user from India, and my personal SUGO account has been banned without any clear explanation. My own account ID is 191074803, and I use SUGO on my iPhone. I have spent money on this account for different purchases. Now I cannot use my account at all, and I do not know why it was banned. I...
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