Stripe Withholds hc Group Textile LLC Funds and Blocks Customer Support Access
My Stripe merchant account, registered under the corporate entity hc Group Textile LLC, was unilaterally suspended and slated for closure by Stripe. Following this decision, a residual balance of $5.80 has been unjustly withheld in the account for approximately three months without being transferred to my linked corporate bank account.
Upon logging into the Stripe dashboard, I am presented with the following account warning: "Multiple features paused. A required task is overdue. Complete this task to enable features for your account," alongside instructions to contact customer service. However, whenever I attempt to access the customer support portal as directed, the platform glitches and immediately kicks me out of the system, severing all means of communication.
Trapping a merchant’s remaining funds in an endless technical loop—where a task is required to unlock the account, but the system deliberately prevents the user from contacting support to resolve it—is an entirely unacceptable and exclusionary business practice.
I demand that Stripe immediately bypass this systemic error, manually process the payout of my pending $5.80 balance to my registered bank account, and formally close the account as originally intended. Furthermore, I expect a written explanation regarding this technical lock-out and confirmation of the final fund transfer without further delay.
