Hello I am T***. I phoned your bank following a conversation with one of your staff, who informed me that I had no outstanding balance on my credit card, therefore I closed the card. However, for the last month, I've been receiving calls indicating there is an 80-day overdue balance, and now I'm being requested to make a payment on this. Even though I informed them throughout the calls that I had already paid off the balance, there has been no check of call recordings or follow-up in weeks. I am really concerned that this situation has carried on for so long without resolution. I respectfully beg your assistance in quickly resolving this situation.
Every 15 days, ₺1500 is consistently taken from my credit card, and the bank is unable to give a straightforward explanation. Every time I submit a complaint, they generate a service request but fail to follow up. On my recent call, they stated that I had opened another credit card, which the bank s...
They took out ₺8500 from the overdraft of my Akbank account, and now there's a block on it. This month has been a bit of a hassle. Usually, I pay my loan installment without any problems, but this time, the money got blocked, and now I’m stuck with an unpaid installment. It's weird that the bank sys...
On May 20, 2024, I received a call from an 850 number. The caller knew I had previously closed my Akbank credit card due to annual fees. They offered me a ₺50,000 interest-free loan, claiming Akbank didn't want to lose me as a customer. Because they knew about my closed card and why I closed it, I a...
I created a complaint with the request number 8023081033. And this is the response number to my request and the answer is as follows: "Dear Akbank member, We listened to the recording of your conversation with our Customer Communication Center. First of all, we would like to say that we are sorry fo...
On August 30, 2025, approximately ₺20,000 of my money got stuck in an Akbank ATM located in Antalya/Kepez while I was making a transaction with my Akbank card, and an automatic request was created through the ATM with the number 8024977094. The bank sent me an SMS stating that the issue would be res...
Comments