On June 19, 2023, I placed an order through the Stradivarius mobile app. I added three items that were on sale at 18:30 to my cart and purchased them. Despite the fact that the basket total was 679.85, my payment card was charged 1084.70, and no confirmation code was requested by my bank during payment. Stradivarius accepted the money right away. Furthermore, I made a purchase in the application while my Stradivarius account was open, but no order was displayed in the "My Orders" section, and I did not receive an email confirming my order. However, the funds were taken from my bank account. Overall, my order was not confirmed, and I paid the regular price for the discounted products.
On June 26, 2025, I purchased 5 items from Stradivarius and was unexpectedly charged an additional 59.95₺ for next-day delivery, despite not selecting this option during checkout. If this charge was applied, I expect the delivery to be completed on time. However, not only was my order not delivered ...
On June 26, 2025, I placed an order on Stradivarius and purchased three items under order number 5030*****69. While two of the products were delivered without issue, the pants I ordered at the same time never arrived. I checked the shipment weight, and it’s clear that the missing item was not includ...
On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...
I placed an order on November 24, 2023, through the Stradivarius website. Due to high demand, the order was canceled. I attempted to reorder the same item, but I canceled it before the order was processed due to selecting the wrong size. While dealing with the refund process, the product unexpectedl...
have been facing a frustrating situation with Stradivarius. I placed an order on June 16th, but they haven't sent my products yet. Despite their claims of handing the shipment over to the courier, the courier refuses to accept it. Now, Stradivarius is insisting that the items I ordered, which are st...
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