I lost access to my StarMaker account after changing phones, what should I do?

If you lost access to your StarMaker account after changing phones, try these steps to recover it:

Try logging in with the original method;

• Open StarMaker and choose the same login method you used before:
– Facebook
– Google
– Apple ID
– Phone number
• Your account is usually linked to one of these methods

Use the “Forgot Password” option;

• If you used email or phone login, tap Forgot Password
• Enter your registered email or phone number
• Follow the reset instructions

Check if your account was linked;

• Go to Login → Other login options
• Try signing in through Google, Facebook, or Apple
• Sometimes users forget which login method they originally used

Search for your StarMaker ID;

• Ask a friend who follows you to check your StarMaker profile
• Note your username or user ID
• Screenshot it to help support locate your account

Contact StarMaker Support;

• Email: [email protected]

• Provide:
– Your username or StarMaker ID
– Old device model
– New device model
– Screenshots if available

• Ask them to restore access or link the account to your new device

If support does not respond or you cannot recover the account, you may also file a complaint on Xolvie to escalate the issue and request assistance.