I want to install the Star app on my new Samsung A34 device and access my old account. However, the app requires an email address to log in, and I no longer remember the email I used at that time. I first started using the app when it was free, and my username was “a***.” After selling my previous device, I haven’t been able to use the app for about 15 months. During this time, I experienced a serious health issue (a stomach hemorrhage) and stayed away from music. Now that I’m starting to recover, I want to sing again and use the app.
Using this app is very important to me. I am requesting a solution that will allow me to access my old account using my username or another method, without needing the email address. I have not contacted customer service before.
For about a week, I’ve been getting muted repeatedly on the Star Marker app under the username “snmrcnata,” without any valid reason. I don’t use offensive language, nor do I disturb anyone. In fact, I warn others to behave properly, and I have never had a negative interaction with anyone. Despite t...
I deleted my StarMaker account associated with “n***************@gmail.com” myself about two months ago, but later I wanted to recover it. I contacted the app’s support team to reopen my account, but I was informed that it had been permanently deleted and could not be restored. My account contained...
I was using the StarMaker app with the nickname “Atases,” logging in through my Google account. I had to delete that Google account and created a new one. I reported this to StarMaker and provided all the necessary information — where I joined from, the date and name of the last song I uploaded, and...
I log into the Star Maker app with the username “Ali_Ömür5555.” However, for some time now, I haven’t been able to enter any rooms. I keep getting a warning that says “due to account overload or risk,” and because of this, my access to all rooms is completely blocked. I haven’t made any payments an...
On October 12, 2025, I started the 14-day countdown in the Starmaker app to have my account deleted. However, even though 14 days have passed, my account still has not been deleted and I have not received any notification. I do not have any paid subscription or balance in my account. I initiated the...
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