Even though I have an active automatic payment instruction on my Pluxee meal card, the automatic payments have not been processed for the last three months. I am able to make the payments manually, but the automatic system simply doesn’t work, causing me to deal with the same issue every month.
I tried contacting customer service, but I was unable to reach anyone. Since your online systems are also not functioning properly, I cannot receive any support.
My card number is 12995938.
I request that my automatic payment instruction be fixed and activated as soon as possible, and that a solution be provided regarding customer service accessibility.
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