1
Volkan is completely dissatisfied with the result

Pluxee Keeps Rejecting My Electronic Wet Signature for Membership

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Volkan
October 21, 2025 10:08 pm
28

Since October 6, 2025, I have submitted multiple applications through the Pluxee website to become a member business. However, Pluxee does not accept my electronic wet signature, which is valid and recognized by public institutions, government offices, and banks. I encounter the same issue with every application, preventing me from completing the membership process. I also contacted Pluxee customer service during this process, but the attitude I faced was rude and unhelpful. Not only was no solution provided, but the way I was treated made the situation even worse. As a business owner who leaves home at 5:30 a.m. and doesn’t return before 7 or 8 p.m., I request that Pluxee either send someone to collect the documents for signing, as other companies do, or accept my electronic wet signature, which is recognized by all institutions. I ask that my issue be resolved and my membership process completed.

October 22, 2025 2:35 pm (16 hours after complaint)

Dear Member Workplace, We will investigate the issue you have reported to us and provide you with detailed information within 1 business day at the latest. For any information, suggestions, opinions, or requests for solutions regarding our products and services, you can contact our customer service.

October 22, 2025 2:36 pm

Hello Mr. Volkan, Your complaint has been reviewed and the result was communicated to you during our phone call.

Volkan
Volkan
October 22, 2025 8:37 pm

Yes, information was provided by phone, but I don't need this anyway. The problem was not resolved, and I couldn't become one of your member businesses, nor do I want to anymore. I have removed your advertisements from my workplace. It's not us who need you, it's you who need businesses like ours, but you are not aware of this. I will do my best to inform incoming customers about the problems we experienced and direct them to other meal card companies.

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