I purchased a Smeg electric stove about a year ago, and despite reporting an issue with the middle burner three months ago, the company has failed to fix it. As shown in the video, the middle burner shows an "A E" light, and the service team initially claimed the issue was covered under warranty and that they would replace the card. Yet, three months later, I still cannot use my stove. I’ve contacted nearly everyone at the company with no resolution.
Additionally, my Falmec hood's glass shattered like an explosion four months ago, without any impact, but Boğaziçi Smeg claimed it wasn’t their fault and asked for 5000₺ to replace the glass. I was told the replacement would be free under warranty, but after five months, nothing has been done.
I regret trusting this company, having bought a full set of their products—stove, oven, dishwasher, and hood. Now, I live in fear of other appliances breaking down with no support. After months of waiting, I will begin legal proceedings for both my stove and hood issues. Smeg’s Turkey representatives have been unhelpful, only offering excuses instead of solutions.
The glass on our built-in stove from Arçelik, purchased just 7 months ago, shattered unexpectedly. It’s shocking that a product sold with a two- or three-year warranty isn’t covered if the glass breaks. Why wouldn’t they inform me upfront that the glass could shatter and that such an issue wouldn’t ...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
I purchased a Smeg dishwasher trusting the brand’s global reputation. However, the product has been malfunctioning repeatedly for over a year, and despite multiple service visits and paying over ₺30,000 in repair costs, the machine still does not work. The first service team (Evser Teknik) replaced ...
On September 6th, the glass of my electric stove, which I bought as a set from Vestel, broke for a reason I still don't understand and cracked all the...
On September 5, 2025, the built-in glass stove model OCD T 651 ES, which I purchased from Arçelik a year earlier and was described as “more resistant to impact and explosions,” suddenly exploded during use, despite there being no impact or collision. At the time, only two burners were lit, and anoth...
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