Smeg Left Me With a Broken Dishwasher Despite Multiple Repairs and Service Calls

I purchased a Smeg dishwasher trusting the brand’s global reputation. However, the product has been malfunctioning repeatedly for over a year, and despite multiple service visits and paying over ₺30,000 in repair costs, the machine still does not work. The first service team (Evser Teknik) replaced a cable, but the machine broke down again within a week. They then collected the unit and claimed the mainboard had burned out, stating it was no longer in production and the machine was essentially “scrap.” This diagnosis was both technically incorrect and clearly an attempt to avoid responsibility. I found it unacceptable, especially considering the same model is still being sold in the market. I then contacted Boğaziçi İthalat, the Turkish distributor of Smeg. At first, they too dismissed the issue by saying the part was unavailable. However, after persistent follow-ups, they finally located a mainboard and had the machine repaired via another service provider—for a considerable additional fee. Only three months later, the machine once again stopped working, tripping the circuit breaker each time. I contacted Boğaziçi İthalat again, requesting the most recent service provider. Despite this, they sent the original (Evser Teknik) team again without verifying the issue. This team claimed that the cable they themselves had installed had burned, refused to fix it, and demanded new payment. This entire process reveals a clear lack of technical competence, coordination, and customer support—both from Boğaziçi İthalat and the Smeg-authorized service providers in Turkey. As a result, I am left with a non-functioning machine, a substantial financial burden, and zero support. I strongly urge Smeg Global to evaluate its Turkish distribution and service structure, which is clearly damaging the brand’s reputation. Given the high cost, repeated failures, and unacceptable level of service, I demand that my appliance be replaced with a new one and that my financial losses be compensated. If not, I will take all necessary legal steps and publicly share my documented experience across all relevant platforms.