On August 26, 2025, I entered my credit card for a 7-day free trial on Smallpdf.com after reading the clear promise that no charge would be made if I canceled before the trial ended. Despite that, while still within the trial window, Smallpdf billed my card (last four 7074) $108 (about ₺4,560). I canceled the same day and immediately reported the issue both via the website and email (emre.sepetci@*.com**). I also referenced case #RAA5822. To date, I have received no invoice, no explanation, and no refund.
This is an unauthorized auto-renewal charge taken before the trial expired—contrary to Smallpdf’s own terms. I did not consent to a paid annual plan and was not warned in advance. This practice feels misleading and violates the free-trial expectation users rely on.
I request an immediate full refund of $108, written confirmation that my subscription is fully canceled with no future charges, and a copy of the billing record for this transaction. Please resolve this promptly and ensure trial users are not charged before the trial ends and are notified clearly prior to any billing.
On September 11, 2025, I signed up for the Smallpdf free trial using ruthless***@gmail.com . Without any prior notice, warning, or renewal reminder, ₺4,592.61 was charged to my credit card. I cancelled the subscription immediately after seeing the unexpected payment, but I never received an invoice,...
On September 4, 2025, after using the Smallpdf free trial, I discovered that my credit card had been charged $108 for an annual subscription. I was not given any prior notice or reminder about the upcoming charge. Once I realized this, I immediately cancelled my subscription through my account. Des...
I signed up for the 7-day free trial on Smallpdf, and I made sure to cancel it before the trial period ended. Despite doing everything correctly and not using the service after canceling, today I noticed a ₺420 charge on my credit card from Smallpdf. This is absolutely unacceptable. I did not autho...
Smallpdf took $108 (approx. 3,800₺) from my card without my consent! I only provided my payment details to use the free trial for a single file conversion, but they automatically charged me for a full-year subscription. I never intended to subscribe, and I don’t even use the application! This is un...
I signed up for Smallpdf’s 7-day free trial, but on the 3rd day of the trial, my card was unexpectedly charged ₺4,567. This happened even though I canceled my subscription within the trial period on August 19, 2025. The payment was made using my Garanti Bank card and linked to my email address (h**...
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