1

Skechers Shoes Fall Apart within 4 Months

Skechers Shoes Fall Apart within 4 Months
Funda
July 17, 2023 12:21 PM193

Skechers shoes with review number 1-276490 were purchased from Ankara Metromall Mall. The shoes deteriorated significantly in just four months. The inner sides and upper mesh ripped apart and disintegrated completely. The brand simply attributed it to user error. Skechers only sells these shoes in Turkey, but they do not stand behind their product when problems arise. The shoes' soles collapse, causing heel pain. Skechers, despite being an expensive brand, does not live up to its reputation. I'm going to the Consumer Court about this. After paying 3 k, they claim it was a user error. The brand will not accept responsibility for their product. The soles are supposed to be made of good year material, but they used to melt. These shoes are prone to tearing. The mesh disintegrates, and the insoles tear. They expect us to replace the shoes every four months, which is not feasible. Skechers as a shoe brand should be avoided. When you send them for review, they blame you. They dismiss you.

Progress

July 17, 2023 12:00 PM

I sent a pair of Skechers shoes for review with the number 1-276490 from Ankara Metromall AVM. The shoes did not last 4 months; the inner part, the sides, and the upper mesh part completely tore and fell apart. The brand claimed it was user error and sent them back. The brand only sells shoes in Turkey and does not stand behind them when there is an issue. The sole of the shoe collapses. Because of this, I developed heel spurs. Do not buy them; your money will go to waste. It is a very expensive brand but does not live up to its reputation. I will apply to the Consumer Court. They say it is user error after paying 3 billion. The brand does not stand behind its product. The sole is made by Goodyear, and previously the sole used to melt. These shoes tear very quickly, the mesh parts come apart, and the inner sole part tears. They want us to replace the shoes every 4 months, but you can't afford it as they are very expensive. Do not trust this shoe brand Skechers. When you send it for review, they say the problem is with you. They dismiss you.

July 17, 2023 1:03 PM (42 minutes after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center

Funda
Funda
July 18, 2023 4:08 PM
Open attachment

Benikimsearayıpsorunuznedemedi

Funda
Funda
July 18, 2023 4:10 PM

They are not solution-oriented.

Comments

Funda
Funda
Complaint Owner
July 18, 2023 4:09 PM

Nasilbirfirmalarınız

Similar Complaints

1

Skechers' Poor Customer Service and Product Quality

Ulus
July 17, 2023 8:31 PM77

I bought a pair of Skechers shoes from Metro Turkey in Antalya, but the front soles on both the right and left sides sli...

Skechers Customer Service Ignores Early Wear and Tears in Shoes

Ümit
January 31, 2024 11:48 AM177

Hi there! About five months back, I made a purchase of a pair of shoes from the Skechers store located in Mecidiyeköy Ce...

Skechers Customer Service Ignores Early Wear and Tears in Shoes
Skechers Customer Service Ignores Early Wear and Tears in Shoes
Skechers Customer Service Ignores Early Wear and Tears in Shoes
Skechers Customer Service Ignores Early Wear and Tears in Shoes
+3

Skechers Shoes Fell Apart After Just 9 Months!

Burak
July 25, 2024 12:55 AM94

I purchased a pair of Skechers shoes from the Marmara Park Beylikdüzü store on October 3, 2023. To my dismay, after only...

Skechers Shoes Fell Apart After Just 9 Months!